- All items will be posted out within 3-5 working days via tracked and insured Hermes Courier service.
- Should you need your items sooner please let me know and I will do my best to get them to you as soon as possible.
- Please note I am not responsible for items lost or damaged in transit, but I will always try to assist you with any issues should they occur.
- All Items will be dispatched Via Royal Mail International Tracked and Signed for post.
- Note: Royal Mail will not send Recorded Delivery to PO Box addresses.
- Please note I am not responsible for items lost in transit, But I will always try to assist you with any issues should they occur.
- Buyers are responsible for any Customs and import taxes that may apply.
- B&V will always declare the package content and it value
- Please note that I am not responsible for any delays due to customs clearance.
Refunds Bijou & Vintage trade in high quality rare and unique vintage and antique clothing and accessories. Refunds
- All the stock items will be listed as honestly and accurately as possible the products description, condition and sizing along with details and photographs of any flaws faults that it may have acquired on its journey.. Please remember that you are purchasing items that in many cases are at least 40+ years old and will show signs of their age. In fact for many this is considered part of their beauty and desirability.
- That said, please be confident in your purchase as B&V standards are very high, which is why the items are personally sourced and curated to ensure they meet the company standards of Quaility,Condition and Authenticity
- The items measurements are detailed and always measured from flat outside of the garment. Make sure you check your measurements to ensure the item will fit, if in doubt then contact for more information before you purchase
- Refunds will not be given for ill fitting items.
- Refunds are not given unless the item has been a materially mis-described. On the rare occasion, hopefully, I may have missed something please get in touch to let me know so it can be sorted.
Exchange & Cancellations
- Exchanges Accepted only if:
- In the event you just don't like your choice or you don't think it suits then I'm happy to offer an exchange for another item equal to or more than value of the item purchased providing that you:
- Contact is made within 3 days of receipt of your purchase.
- Returned within 7 days (UK) 14 days all other countries
- Item is received back in the same condition as it was dispatched
- Items must be returned via a traceable delivery service with proof of postage, tracking and insurance.
- All postage cost will be at the expense of the purchaser.
- Additional payment of the difference in value of the replacement item/s is received in full.
- Exchange note will be valid for 4 months from date of purchase.
- No exchanges on Lingerie or Footwear under any circumstances.
- Cancellations of purchases are not accepted once a payment transaction has been completed.